Job Description
Join FlexiCare Solutions and enjoy the freedom of weekly pay schedules and customizable work hours! We're seeking passionate Customer Support Specialists to deliver exceptional service while maintaining work-life balance. Our Memphis-based team thrives in a supportive environment where your contributions are recognized weekly. Whether you're a night owl or an early bird, we'll tailor your schedule around your life. No weekends required!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and update records using proprietary CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain accurate case histories
- Identify opportunities for process improvements
- Adhere to compliance protocols for data security
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years in customer service or call center environment
- Exceptional communication and problem-solving skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work independently with minimal supervision
- Flexible availability for weekday shifts (evening/night options available)
- Valid Tennessee driver's license (for occasional site visits)