Job Description
Are you looking for financial flexibility and the peace of mind that comes with Weekly Pay?
Cleveland Tech Solutions is seeking a dedicated Customer Support Specialist to join our growing team. We pride ourselves on providing top-tier service while offering our employees the stability of a local career with the freedom of Flexible Hours.
In this role, you will be the voice and face of our brand, ensuring our clients receive the technical assistance they need. Whether you are a student, a parent, or someone looking to supplement their income, we offer a supportive environment that values your time.
Responsibilities
- Provide exceptional technical support and customer service via phone, email, and chat.
- Resolve complex inquiries and escalate issues to senior management when necessary.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with the product team to provide feedback based on customer trends.
- Adapt to a dynamic schedule that fits your lifestyle.
- Train new hires on company protocols and product knowledge.
Qualifications
- High School Diploma or GED required.
- Basic computer proficiency and typing skills (40+ WPM).
- Strong verbal and written communication abilities.
- Reliable internet connection and a quiet workspace.
- Ability to work independently with minimal supervision.
- Previous customer service experience is a plus but not mandatory.