Job Description
We are looking for a Customer Support Specialist to join our team in New York, NY. At Apex Solutions Group, we value our employees and are proud to offer a Weekly Pay structure, allowing you to access your earnings on a regular schedule. This is an Immediate Hire opportunity for motivated individuals ready to start their career with a dynamic company.
In this role, you will serve as the first point of contact for our clients, ensuring top-tier service and resolving inquiries efficiently. We are committed to a fast-paced, supportive work environment where your contributions are recognized immediately.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on accuracy and speed.
- Resolve complex customer issues and escalate matters to senior management when necessary.
- Maintain accurate and up-to-date records in our CRM database regarding customer interactions.
- Identify opportunities to upsell products or services based on customer needs.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction scores.
- Adhere to company policies and procedures at all times.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or support roles.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work in a fast-paced environment with high volume.
- Strong problem-solving skills and a customer-centric mindset.