Job Description
Are you ready to take control of your finances with Daily Pay? We are seeking a dynamic and empathetic Customer Service Associate to join our growing team in San Diego, CA.
At Pacific Coast Staffing Solutions, we pride ourselves on offering a transparent and employee-first environment. We understand that life happens, which is why we offer Daily Pay options for our eligible employees, giving you access to your hard-earned money whenever you need it.
In this role, you will serve as the face of our brand, ensuring our clients receive top-tier service while managing inquiries with efficiency and grace. If you are looking for a stable position with competitive hourly pay and the flexibility of daily pay, we want to hear from you.
Responsibilities
- Client Interaction: Manage high-volume inbound and outbound calls and emails to resolve customer inquiries, process orders, and address concerns professionally.
- Issue Resolution: Troubleshoot problems and provide accurate solutions, escalating complex issues to the management team when necessary.
- Data Management: Maintain accurate and up-to-date customer records in the CRM system, ensuring data integrity and confidentiality.
- Upselling & Sales: Identify opportunities to promote additional services or products to existing clients, contributing to team revenue goals.
- Policy Adherence: Ensure all customer interactions align with company policies, compliance standards, and brand guidelines.
- Feedback Loop: Collect and document customer feedback to help improve service quality and operational processes.
Qualifications
- Experience: Minimum of 1-2 years of experience in customer service, call center, or retail environments.
- Communication: Excellent verbal and written communication skills with a professional and positive demeanor.
- Computer Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software quickly.
- Availability: Flexibility to work various shifts, including weekends and holidays, as required by business needs.
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Work Ethic: Self-motivated, reliable, and able to work well in a fast-paced team environment.