Job Description
Join ExpressPay Staffing Solutions and experience the freedom of daily pay! We're seeking energetic Customer Service Representatives for immediate openings across Los Angeles. Perfect for students, gig workers, and anyone needing flexible income with same-day payouts. No waiting for biweekly checks – get paid daily for your hard work while building valuable customer service skills.
Our clients include Fortune 500 companies and innovative startups in LA's bustling business districts. Enjoy modern workspaces, comprehensive training, and the satisfaction of helping customers resolve issues efficiently. With 24/7 support and flexible scheduling, this is your opportunity to control your finances while advancing your career.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed daily performance metrics (call volume, resolution rate)
- Collaborate with team members to improve service quality
- Adapt to new technologies and industry updates
- Maintain professional demeanor during high-volume periods
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM) and basic computer proficiency
- Exceptional communication and problem-solving abilities
- Reliable transportation to LA work locations
- Flexible availability including weekends/holidays
- Ability to pass background check and drug screening
- Experience with Zendesk/Salesforce platforms a plus