Job Description
Are you looking for a job in Kansas City, MO that offers the flexibility you need and the financial freedom you deserve? KC FlexJobs Solutions is currently hiring a dedicated Customer Service Specialist to join our growing team. We understand that life happens, which is why we offer a Daily Pay option for eligible employees, allowing you to access your earnings when you need them most.
As a vital member of our support team, you will be the face of our brand, ensuring our clients receive top-tier assistance. We value hard work, reliability, and a positive attitude. If you are ready to start a rewarding career with a company that puts its people first, apply today!
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve complex customer issues and complaints efficiently while maintaining a professional and empathetic demeanor.
- Document all customer interactions and account details accurately in our CRM system.
- Collaborate with the sales and technical teams to ensure comprehensive customer support.
- Identify opportunities to upsell products or services based on customer needs.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, sales, or support roles is a plus but not mandatory for the right candidate.
- Excellent verbal and written communication skills with a strong command of the English language.
- Proficient in using computer systems, MS Office Suite, and CRM software.
- Ability to work independently as well as part of a collaborative team environment.
- Must be reliable, punctual, and able to pass a background check.