Job Description
Join FlexPay Solutions and transform your work-life balance with our industry-leading daily pay program! We're seeking motivated Customer Service Specialists in San Jose to deliver exceptional client experiences while eliminating paycheck wait times. As a pioneer in flexible compensation, we empower our team with same-day earnings, comprehensive benefits, and a dynamic tech-forward environment. Perfect for students, gig workers, or anyone seeking financial flexibility without sacrificing professional growth.
Why Choose FlexPay?
• Daily pay via our secure mobile app
• Weekly bonuses for performance excellence
• Free upskilling certification programs
• Hybrid work options (3 days remote/2 days in-office)
• Health, dental, and vision benefits for contractors
Responsibilities
- Handle 50+ daily customer inquiries via phone, chat, and email with 98% satisfaction rate
- Process same-day payment transactions using proprietary payment software
- Resolve billing discrepancies and payment disputes within SLA
- Document all interactions in Salesforce CRM with 100% accuracy
- Collaborate with cross-functional teams to optimize payment workflows
- Identify upsell opportunities for premium payment solutions
- Maintain 99.9% system uptime through proactive troubleshooting
Qualifications
- 1+ years in customer service or payment processing role
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to navigate multiple digital tools simultaneously
- Strong problem-solving skills with financial data
- Excellent verbal/written communication in English and Spanish
- High-speed internet access for remote work
- Available for flexible shifts (6 AM - 8 PM PST)
- Passion for fintech innovation and customer advocacy