Job Description
Join Express Pay Solutions and transform your work-life balance with our revolutionary daily pay program! We're seeking motivated Full-Time Customer Service Associates in Jacksonville to deliver exceptional support while enjoying immediate compensation. No more waiting for weekly or bi-weekly paychecks – access your earnings daily through our secure digital platform.
As a cornerstone of our client success team, you'll resolve inquiries, process transactions, and build lasting relationships with customers across diverse industries. Our competitive hourly rates combined with daily pay opportunities make this an unbeatable career move for financial stability and professional growth.
Why Daily Pay? • Eliminate financial stress with same-day pay access • Work flexible 8-hour shifts with consistent schedules • Comprehensive benefits package including health insurance • Paid training and career advancement opportunities • Vibrant downtown Jacksonville workplace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Process transactions and resolve account issues with 95% accuracy
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in continuous improvement initiatives
- Adhere to compliance standards and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and problem-solving skills
- Ability to thrive in fast-paced, metrics-driven environment
- Valid Florida driver's license (if field visits required)
- Pass background check and drug screening