Job Description
Join our dynamic team in the heart of Manhattan as an Hourly Customer Service Specialist at Metro Retail Solutions. We're seeking energetic individuals to deliver exceptional experiences to our diverse clientele. Enjoy competitive hourly pay, flexible scheduling, and a vibrant work environment in one of NYC's most iconic locations. Perfect for students, career changers, or those seeking supplemental income!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Process transactions and resolve billing discrepancies accurately
- Assist customers with product information and service options
- Collaborate with team members to ensure seamless service delivery
- Document interactions and maintain detailed customer records
- Contribute to store merchandising and inventory management
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students welcome)
- 1+ years customer service or retail experience preferred
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Proficiency with POS systems and basic software
- Strong attention to detail and organizational abilities
- Positive attitude with a customer-first mindset