Job Description
Join FlexiPay Solutions, Columbus' leading daily-pay employer! We're seeking motivated Customer Specialists to join our dynamic team with immediate openings. Enjoy the financial flexibility of same-day pay while building a stable career in Ohio's thriving tech hub. Our competitive benefits package includes health insurance, 401(k) matching, and paid time off. No weekend shifts – Monday-Friday schedule with hybrid options available.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Process transactions and resolve billing discrepancies using proprietary software
- Document all interactions in CRM system while maintaining 98% accuracy
- Collaborate with cross-functional teams to improve customer experience
- Meet/exceed monthly performance metrics including resolution time and CSAT scores
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Excellent verbal/written communication skills with empathetic approach
- Ability to work independently while maintaining team cohesion
- Must pass background check and drug screening
- Reliable transportation to downtown Columbus office