Job Description
Join FlexiPay Solutions and transform your work-life balance with our revolutionary daily pay program! We're seeking motivated Customer Specialists to join our growing Dallas team with fully flexible scheduling. As a leader in financial technology, we empower employees to access their earnings instantly—no more waiting for payday. Enjoy competitive benefits, career growth opportunities, and a supportive culture that values your time. Apply today to start earning tomorrow!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve payment processing inquiries and transaction disputes
- Update and maintain client account information in CRM systems
- Collaborate with cross-functional teams to optimize service workflows
- Identify process improvement opportunities for daily pay systems
- Train new hires on company policies and payment technologies
- Meet monthly performance metrics for resolution efficiency
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years in customer service or financial services
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong problem-solving and conflict resolution skills
- Ability to work independently with flexible scheduling
- Valid U.S. work authorization and reliable transportation
- Experience in fast-paced, deadline-driven environments