Job Description
Are you a motivated self-starter looking for a dynamic career in the heart of Chicago?
TechFlow Solutions is seeking an enthusiastic Entry Level Customer Service Associate to join our growing team. We pride ourselves on delivering exceptional support to our clients and offer a fantastic environment for career growth.
In this role, you will be the first point of contact for our valued customers, handling inquiries with professionalism and empathy. We provide comprehensive training, so no prior experience is necessary—just a great attitude and a willingness to learn!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues and complaints to ensure high satisfaction rates and retention.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain detailed and accurate records of all customer interactions and transactions.
- Collaborate with the sales and technical support teams to resolve complex issues.
- Identify opportunities to upsell products and services to existing clients.
- Participate in daily team meetings and training sessions to improve performance.
Qualifications
- High School Diploma or GED required.
- Excellent verbal and written communication skills with a focus on clarity.
- Basic computer proficiency and typing speed of 40+ WPM.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Reliable transportation is required for this part-time role.
- Flexibility to work varying shifts, including weekends and holidays.