Job Description
Join our dynamic team at OmniSolutions Inc as an Entry-Level Customer Service Associate! We're seeking motivated individuals to provide exceptional support to our growing client base in Charlotte. This hourly position offers immediate openings with flexible scheduling and comprehensive training. Perfect for recent graduates or career-changers looking to build experience in a fast-paced environment. Enjoy competitive pay, performance bonuses, and opportunities for advancement within 6 months.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer concerns using established protocols and CRM tools
- Process orders, returns, and account modifications accurately
- Document interactions and maintain detailed case records
- Collaborate with team members to improve service quality
- Adhere to compliance policies and security protocols
Qualifications
- High school diploma or equivalent (college students encouraged)
- Basic computer literacy and typing skills (35+ WPM)
- Strong verbal communication abilities
- Ability to multitask in a fast-paced setting
- Customer-focused mindset with problem-solving aptitude
- No prior experience required (training provided)
- Must pass background check and drug screening