Job Description
Join Nexus Solutions Group as an Entry-Level Customer Service Associate and kickstart your career in a dynamic, fast-paced environment! We're seeking motivated individuals with a passion for helping others to join our Pittsburgh team immediately. Enjoy competitive hourly pay, comprehensive training, and opportunities for growth within our expanding organization. Immediate openings available – apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Process orders, returns, and exchanges while maintaining detailed records
- Collaborate with team members to resolve complex customer issues
- Utilize CRM systems to track interactions and update customer information
- Meet daily performance metrics for response times and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to a positive team environment through proactive communication
Qualifications
- High school diploma or equivalent (college students welcome)
- Previous customer service experience preferred but not required
- Strong verbal and written communication skills
- Basic computer proficiency and ability to learn new software quickly
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- Reliable transportation to our downtown Pittsburgh location