Job Description
Are you looking for a meaningful career opportunity in Seattle? PacWest Support Services is currently seeking a motivated Entry Level Customer Service Associate to join our growing team. We pride ourselves on delivering top-tier support and fostering a culture of growth and excellence. This is a fantastic opportunity for individuals who are eager to learn, develop professional skills, and start a rewarding career in the service industry.
What We Offer:
- Competitive hourly wage ranging from $18.00 to $22.00.
- Flexible scheduling to work around your lifestyle.
- Comprehensive on-the-job training with no prior experience necessary.
- A supportive team environment focused on professional development.
We are looking for individuals who are reliable, eager to learn, and possess a positive attitude. If you are ready to take the next step in your career, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on high-quality service and accuracy.
- Process and maintain accurate customer data within our CRM systems.
- Resolve customer issues and complaints efficiently, escalating complex matters to management when necessary.
- Collaborate with the support team to ensure seamless workflow and operational efficiency.
- Update customer records and ensure all information is current and confidential.
- Assist in training new team members and sharing best practices.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and typing skills (40+ WPM).
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Reliable access to a computer and high-speed internet connection.
- A willingness to learn and adapt to new technologies and procedures.