Job Description
Join our dynamic team at Apex Solutions Group and kickstart your career with weekly pay! We're seeking motivated Entry-Level Customer Service Associates to deliver exceptional support to our clients in Charlotte, NC. Enjoy the stability of full-time employment with direct deposit every Friday, comprehensive training, and growth opportunities within our expanding organization.
As a key member of our customer experience team, you'll handle inquiries, resolve issues, and build lasting relationships. We provide all necessary training—no prior experience required! Our modern office features collaborative spaces, flexible scheduling options, and a supportive environment where your contributions are valued.
Benefits include:
- Weekly pay (direct deposit)
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off
- Career advancement paths
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process orders and resolve billing discrepancies
- Document interactions in CRM systems
- Collaborate with team to improve service quality
- Meet performance metrics for response times and satisfaction
- Participate in weekly training sessions
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving skills
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- No prior experience necessary (training provided)
- Reliable transportation to Charlotte office
- Availability for flexible weekday/evenend shifts