Job Description
Are you looking for a job that values your time and pays you every single week? Meridian Support Solutions is currently seeking motivated Entry-Level Customer Service Associates to join our growing team in Chicago, Illinois.
We understand that starting your career can be challenging. That's why we offer a comprehensive benefits package, including competitive hourly wages, paid training, and the security of a weekly paycheck.
In this role, you will be the first point of contact for our valued clients, helping to resolve inquiries and ensure a seamless experience. No prior experience is necessary; we provide all the training you need to succeed.
Responsibilities
- Communicate effectively with customers via phone, email, and chat to resolve product and service inquiries.
- Process orders and transactions accurately while maintaining a high level of customer satisfaction.
- Document customer interactions and feedback within our CRM system to track account history.
- Collaborate with team leads to identify trends and improve service quality.
- Maintain a professional demeanor and adhere to company policies and brand standards at all times.
- Identify upselling opportunities to enhance the customer experience and contribute to team revenue goals.
Qualifications
- High School Diploma or GED required; equivalent work experience will be considered.
- Basic computer proficiency and the ability to navigate multiple software applications simultaneously.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Problem-solving mindset with the ability to think on your feet.
- Reliability and punctuality are essential for this full-time position.
- Ability to work flexible shifts, including evenings and weekends, as needed.