Job Description
Join our award-winning team as an Entry Level Customer Service Representative with flexible scheduling and weekly pay! We're hiring motivated individuals in Charlotte, NC to deliver exceptional client experiences while maintaining work-life balance. No experience necessary – we provide comprehensive training!
Why You'll Love Working With Us:
- Weekly direct deposits for immediate access to earnings
- Customizable shifts (mornings, afternoons, evenings, weekends)
- Clear career advancement path to team lead/supervisor
- Comprehensive benefits package after 90 days
- Modern, collaborative workspace in Uptown Charlotte
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy
- Document interactions accurately in CRM system
- Meet quality and productivity targets (15+ calls/hour)
- Collaborate with team members to resolve complex cases
- Participate in ongoing product training sessions
- Adhere to HIPAA/GDPR compliance protocols
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (MS Office, internet navigation)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Reliable internet connection for remote work options
- Positive attitude and problem-solving mindset
- No prior experience needed – training provided