Job Description
Are you seeking a rewarding career opportunity in Milwaukee, WI, or looking for flexible jobs in Ohio? Apex Digital Solutions is currently hiring dedicated and motivated Entry Level Customer Service Representatives to join our growing team. We pride ourselves on offering a supportive environment where you can build a future with no prior experience required.
As a key member of our client-facing team, you will enjoy the flexibility to balance your work and personal life while delivering exceptional service. Whether you are a student looking for part-time hours or an experienced professional seeking a flexible schedule, we have a role tailored for you.
Why Choose Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Remote & Hybrid Options: Work from the comfort of your home in Milwaukee or from our Ohio hubs.
- No Experience Needed: Comprehensive training provided.
- Growth Opportunities: Clear paths for career advancement.
Responsibilities
- Manage Customer Inquiries: Respond to incoming calls, emails, and live chats professionally and efficiently.
- Problem Resolution: Assist customers with inquiries regarding products, services, and account information using a problem-solving approach.
- Documentation: Accurately record customer interactions and feedback in our CRM systems.
- Product Knowledge: Learn and apply knowledge of our company’s offerings to provide accurate information.
- Team Collaboration: Work closely with team leads and other departments to ensure customer satisfaction.
- Adherence to Standards: Meet or exceed performance metrics regarding call handling time and quality scores.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Experience: No prior customer service experience is necessary; we value attitude and willingness to learn.
- Location: Must reside in the Milwaukee, WI area or willing to work in Ohio (Remote capacity available).
- Technical Skills: Basic computer proficiency and access to a high-speed internet connection.
- Communication: Strong verbal and written communication skills with a friendly demeanor.
- Availability: Ability to work flexible hours, including weekends and evenings.