Job Description
Join our dynamic team in Boston as an Entry-Level Customer Service Representative! We're seeking motivated individuals to deliver exceptional support while enjoying competitive hourly wages and weekly paychecks. This role offers rapid career growth in a collaborative environment with comprehensive training. Perfect for recent graduates or career changers seeking stability and advancement opportunities.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve issues efficiently while maintaining positive brand image
- Document interactions accurately in CRM systems
- Collaborate with team members to enhance service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Boston location