Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and enjoy the financial flexibility of weekly pay! Premier Support Solutions is seeking motivated individuals to deliver exceptional customer experiences while building foundational career skills. We provide comprehensive training, a supportive team environment, and opportunities for growth within our expanding organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex customer concerns
- Meet performance metrics for call handling and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and interpersonal skills
- Ability to navigate multiple software systems simultaneously
- Basic typing proficiency (25+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Charlotte office
- Must pass background check and drug screening