Job Description
Welcome to Pacific Retail Services Inc., where we are dedicated to providing exceptional support to our valued clients. We are currently seeking enthusiastic and motivated Entry Level Customer Service Representatives to join our dynamic team in San Francisco, CA. This is an outstanding opportunity for individuals looking to launch a career in customer service with competitive hourly pay and excellent growth potential.
Why You'll Love Working Here:
- Competitive hourly wage ranging from $18.00 to $22.00.
- Flexible scheduling to help you maintain work-life balance.
- Comprehensive on-the-job training provided.
- A modern, inclusive, and supportive workplace culture.
As an Entry Level Customer Service Representative, you will serve as the primary point of contact for our customers, ensuring they receive the highest quality assistance and satisfaction.
Responsibilities
- Interact with customers via phone, email, and live chat to resolve inquiries and provide accurate information.
- Process customer transactions and maintain precise records of all interactions and account details.
- Guide customers through products and services to identify the best solutions for their specific needs.
- Identify and escalate complex issues to the appropriate supervisors or technical teams promptly.
- Maintain a professional, positive, and empathetic demeanor, even during high-pressure situations.
- Update and verify customer information within the CRM database to ensure data accuracy.
- Collaborate with team members to improve overall service processes.
Qualifications
- High school diploma or GED required.
- No prior customer service experience required; we provide full training.
- Strong verbal communication skills and a friendly, professional telephone manner.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable high-speed internet connection and a quiet workspace are essential for remote candidates.
- Ability to work part-time hours, including evenings and weekends as required.