Job Description
Join our dynamic team and jumpstart your career with weekly pay! Denver Support Services is seeking motivated Entry-Level Customer Service Representatives to deliver exceptional client experiences. No experience needed – we provide comprehensive training!
Why Work With Us?
- Weekly paychecks for immediate financial flexibility
- Full-time benefits package including health insurance, PTO, and 401(k)
- Growth opportunities into specialist or leadership roles
- Modern downtown Denver office with free parking
As a key customer advocate, you'll resolve inquiries, build relationships, and contribute to our 98% customer satisfaction rate. Perfect for recent graduates or career changers!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues and billing questions efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet weekly performance metrics (average handle time, CSAT)
- Collaborate with technical teams for complex escalations
- Identify process improvement opportunities
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends
- Basic computer proficiency (MS Office, web browsers)
- Positive attitude and willingness to learn
- Must pass background check and drug screen