Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Jacksonville! We offer weekly pay to ensure you get compensated quickly for your hard work. This role is perfect for recent graduates or career changers looking to launch their professional journey in a supportive environment. Enjoy competitive hourly pay, comprehensive training, and opportunities for growth within our rapidly expanding company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing issues efficiently
- Update customer records in our CRM system with accuracy
- Collaborate with team members to resolve complex customer escalations
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- 0-2 years of customer service experience
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Positive attitude and problem-solving mindset
- Ability to work flexible hours including evenings/weekends
- Passion for helping others and delivering exceptional service