Job Description
Are you a natural problem solver with a passion for helping people? San Antonio Tech Solutions is looking for a dynamic Entry-Level Customer Service Representative to join our growing team. We offer comprehensive training, competitive pay, and a pathway for rapid career advancement. If you thrive in a fast-paced environment and want to make a real impact, we want to hear from you.
Why Join Us?
- Competitive hourly rate ($18 - $22).
- Full paid training program with a mentor.
- Opportunities for performance-based bonuses.
- Supportive and inclusive company culture.
Responsibilities
- Handle inbound and outbound customer calls with a focus on retention and satisfaction.
- Research and resolve customer complaints and inquiries efficiently.
- Document all customer interactions and transactions accurately in our CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Collaborate with team members to improve overall service quality.
Qualifications
- High school diploma or GED equivalent (required).
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed (40+ wpm).
- Ability to work a flexible schedule, including evenings and weekends.
- Reliable internet connection and home office setup.
- Positive attitude and willingness to learn new processes quickly.