Job Description
Join Floridian Connect Solutions, Florida's leading customer service innovator, and kickstart your career with our entry-level Customer Service Representative position! Enjoy the stability of weekly pay while delivering exceptional support to our diverse client base. We provide comprehensive training, a collaborative team environment, and clear growth pathways for motivated individuals. If you're passionate about helping others and seeking a rewarding role with consistent compensation, apply today to become part of our dynamic team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing issues, and troubleshoot technical problems
- Document interactions accurately in our CRM system for quality assurance
- Collaborate with team members to resolve complex customer concerns
- Meet daily performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Basic computer proficiency with ability to navigate multiple systems simultaneously
- Strong verbal communication skills and clear phone etiquette
- Ability to remain calm and solution-oriented under pressure
- Detail-oriented with excellent organizational skills
- Positive attitude and willingness to learn new technologies
- Availability to work flexible shifts including weekends as needed
- No prior experience required – comprehensive training provided