Job Description
Join Cleveland Community Services as an Entry-Level Customer Service Representative and kickstart your career with weekly pay! We're seeking motivated individuals to provide exceptional support to our diverse client base. Enjoy a collaborative environment, comprehensive training, and opportunities for growth in one of Ohio's most vibrant cities. Perfect for recent graduates or career changers looking for stability and rapid advancement.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve billing and account issues with precision
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics and quality standards
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Strong communication and problem-solving skills
- Proficient in Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Positive attitude and teamwork focus
- Basic data entry proficiency
- Valid Ohio driver's license (if field visits required)