Job Description
Launch your career in customer service with Tulsa Connect Solutions! We're seeking enthusiastic individuals to join our dynamic team and deliver exceptional experiences to clients across Oklahoma. This hourly-paid entry-level position offers flexible scheduling and growth opportunities within a supportive environment. No prior experience required – we provide comprehensive training to set you up for success!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot problems using our knowledge base
- Document interactions accurately in our CRM system
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training sessions to enhance skills
- Maintain positive brand image through all customer interactions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and willingness to learn
- Ability to work flexible shifts including evenings/weekends
- Detail-oriented with strong organizational abilities
- Previous customer service experience preferred but not required