Job Description
Join our dynamic team in Minneapolis and kickstart your career with no experience required! Urban Support Solutions is seeking enthusiastic individuals for immediate hourly customer service positions. We provide comprehensive training, flexible scheduling, and a supportive work environment perfect for students, career changers, or anyone seeking supplemental income. Enjoy competitive pay, opportunities for growth, and the chance to develop valuable professional skills while serving diverse clients across multiple industries.
Our Minneapolis-based team thrives on collaboration and innovation, offering a modern workplace with state-of-the-art facilities. We value work-life balance and offer benefits including paid training, performance bonuses, and advancement pathways. Start earning immediately while building a foundation for your future career success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Process transactions and maintain detailed customer records in our CRM system
- Collaborate with team members to resolve complex customer issues efficiently
- Participate in ongoing training programs to enhance product knowledge and service techniques
- Meet daily performance metrics including call quality and customer satisfaction scores
- Contribute to team goals through collaborative problem-solving and knowledge sharing
Qualifications
- No prior experience required – we provide comprehensive paid training
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills and clear articulation
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude with dedication to exceptional customer service
- Availability to work flexible hours including evenings and weekends
- Ability to multitask in a fast-paced environment