Job Description
Are you looking for a rewarding career in Jacksonville, Florida without the need for prior experience?
Apex Solutions is currently hiring energetic and dedicated individuals for our Entry Level Customer Service team. We pride ourselves on providing a supportive work environment where you can learn, grow, and thrive while earning a competitive hourly wage. Join a team that values your potential and offers a clear path for advancement within the sunny state of Florida.
Why Join Us?
- Competitive Hourly Pay: Earn between $15.00 and $18.00 per hour based on performance.
- No Experience Required: We provide comprehensive training to get you up to speed.
- Flexible Scheduling: We understand the importance of work-life balance.
- Growth Opportunities: Many of our team members have moved into management roles.
Take the first step towards a stable and exciting career in Jacksonville today.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a friendly and professional demeanor.
- Assist customers in resolving product or service issues efficiently and effectively.
- Process orders, returns, and exchanges accurately using internal database systems.
- Maintain a thorough understanding of company products and services to provide accurate information.
- Document customer interactions and feedback within the CRM system.
- Collaborate with the sales and support team to improve overall customer satisfaction scores.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or GED equivalent required.
- Must be at least 18 years of age.
- Strong verbal communication skills with the ability to listen actively.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced environment while maintaining accuracy.
- Positive attitude and a willingness to learn new processes.
- Reliable transportation to and from the Jacksonville office.