Job Description
Join the Apex Solutions Group Team in New York City!
We are seeking enthusiastic and dedicated Entry Level Customer Service Representatives to join our rapidly expanding team. If you are looking for a career path filled with growth opportunities, competitive pay, and a supportive culture, this is the place for you.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and care. We offer comprehensive training, health benefits, and a clear roadmap for advancement within the company.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $25.00 per hour.
- Comprehensive Benefits: Medical, dental, and vision insurance.
- Career Growth: Clear internal promotion pathways for hardworking individuals.
- Training: Full paid training program provided.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately enter and update customer information into our CRM systems.
- Provide product and service information to help customers make informed decisions.
- Collaborate with team members to meet daily and monthly performance goals.
- Identify opportunities to upsell or cross-sell relevant services.
Qualifications:
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Basic computer literacy and typing skills.
- Problem-solving mindset with a customer-first attitude.
- Reliable transportation and availability to work flexible shifts, including weekends and evenings.
Don't miss this opportunity to kickstart your career in New York. Apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately enter and update customer information into our CRM systems.
- Provide product and service information to help customers make informed decisions.
- Collaborate with team members to meet daily and monthly performance goals.
- Identify opportunities to upsell or cross-sell relevant services.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Basic computer literacy and typing skills.
- Problem-solving mindset with a customer-first attitude.
- Reliable transportation and availability to work flexible shifts, including weekends and evenings.