Job Description
We are seeking a motivated and empathetic Entry Level Customer Service Representative to join our growing team in Philadelphia, PA. In this role, you will be the first point of contact for our clients, providing exceptional service and support that builds lasting relationships.
As a key member of our support team, you will handle a variety of inquiries, resolve issues efficiently, and ensure a seamless experience for every customer. We offer comprehensive training and a supportive environment for individuals looking to launch their career in the corporate sector.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a positive and professional attitude.
- Resolve customer complaints and issues in a timely and efficient manner.
- Accurately document customer interactions and account information in our CRM system.
- Collaborate with the sales and technical teams to ensure comprehensive customer satisfaction.
- Process returns, exchanges, and refunds according to company policy.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or GED required; some college or relevant experience is a plus.
- Strong verbal and written communication skills.
- Proven ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency with basic computer applications (Microsoft Office Suite).
- Previous experience in customer service is preferred but not required for entry-level candidates.
- A friendly demeanor and a genuine desire to help others.