Job Description
We are seeking a driven Senior Customer Support Specialist to join our dynamic team in San Diego. If you thrive in a fast-paced environment and have a passion for resolving complex issues, we want to hear from you. This is a full-time, hourly position offering competitive pay and excellent benefits.
Why Choose Apex Tech?
- Competitive hourly wage ranging from $22.00 to $28.00.
- Comprehensive health, dental, and vision insurance.
- Flexible schedule and generous paid time off.
- Clear pathways for career advancement and professional development.
Responsibilities
- Resolve complex technical tickets and customer inquiries with a focus on high efficiency and accuracy.
- Mentor junior support staff and contribute to the development of internal knowledge base articles.
- Collaborate with product and engineering teams to escalate bugs and improve overall user experience.
- Monitor ticket queues and ensure strict adherence to Service Level Agreements (SLAs).
- Conduct product training sessions for new hires and internal stakeholders.
- Identify trends in customer feedback to drive process improvements.
Qualifications
- 3+ years of experience in customer support or technical support roles.
- Proficiency in Zendesk, Salesforce, or similar CRM and ticketing systems.
- Strong problem-solving skills and an analytical approach to technical issues.
- Excellent verbal and written communication abilities.
- Ability to work flexible hours, including evenings and weekends as required.
- High school diploma or equivalent; Associate degree in a related field is preferred.