Job Description
Join our dynamic team in Portland, PA as an Entry-Level Customer Service Representative! We're seeking motivated individuals to provide exceptional support to our growing client base. Enjoy the stability of a full-time position with weekly paychecks and comprehensive training. This role is perfect for career starters looking to build foundational skills in a supportive environment. At Bright Horizons Solutions, we value teamwork, growth, and work-life balance. Apply today to start your rewarding career journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately
- Document all interactions in our CRM system with precision
- Collaborate with support teams to resolve complex issues
- Meet weekly performance metrics for response time and resolution
- Participate in ongoing product training sessions
- Contribute to team initiatives for service improvement
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Problem-solving mindset with attention to detail
- Reliable internet connection for remote work components
- Flexible availability to cover evening/weekend shifts
- Positive attitude and eagerness to learn