Job Description
Are you looking for a rewarding career that offers flexible hours and no prior experience required? We are seeking motivated individuals to join our dynamic team as Entry-Level Customer Service Representatives in the heart of Philadelphia, PA.
At Horizon Support Solutions, we believe in investing in our people. We provide comprehensive training and a supportive environment where you can grow professionally. If you have a friendly demeanor and a willingness to learn, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance.
- Flexible Scheduling: Choose shifts that fit your lifestyle, including evening and weekend options.
- No Experience Needed: We train you from day one.
- Modern Facilities: Work in a professional office located in Center City Philadelphia.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently to ensure high satisfaction levels.
- Process customer orders, returns, and exchanges accurately using internal CRM systems.
- Update and maintain accurate customer records and contact information.
- Collaborate with the sales and technical teams to address complex customer needs.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or GED required; no prior experience necessary.
- Excellent verbal communication and active listening skills.
- Strong computer proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible hours, including evenings and weekends as needed.
- Reliable internet connection and home office setup (for hybrid opportunities).
- A positive attitude and a genuine desire to help others succeed.