Job Description
Are you looking for a job that fits your life?
We are seeking dedicated individuals to join our dynamic team as Entry Level Customer Service Representatives. At Horizon Connect Services, we prioritize work-life balance by offering flexible hours and a commitment to weekly pay. Whether you are in North Carolina or looking to work remotely from Florida, we have opportunities tailored for you.
Our company is a leader in client support and solutions, and we are expanding our team to meet the growing demand for exceptional service. We do not require prior experience; we provide comprehensive training to ensure your success. If you are a self-starter with a positive attitude, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints to ensure high levels of customer satisfaction.
- Assist customers with product information, billing questions, and account troubleshooting.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with team members and management to improve service processes.
- Follow up with customers to ensure their needs are met and to build long-term relationships.
- Maintain a deep knowledge of company products and services to provide accurate support.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Basic computer proficiency and familiarity with internet navigation.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Reliable high-speed internet connection and a quiet workspace (for remote roles).
- Ability to work flexible hours, including evenings and weekends if necessary.
- No prior customer service experience required; full training provided.