Job Description
Are you looking for a rewarding career with flexible hours in Milwaukee, WI?
Apex Support Solutions is currently seeking motivated, entry-level individuals to join our growing team as Customer Service Representatives. We value our employees and offer a dynamic environment where you can grow your professional skills while enjoying a work-life balance that fits your schedule.
Why Choose Us?
- Flexible scheduling options to accommodate your lifestyle.
- Competitive hourly pay with performance-based bonuses.
- No prior experience required – we provide comprehensive paid training.
- Opportunities for advancement within the company.
We are also open to candidates in Ohio looking for remote or hybrid opportunities. If you are reliable, eager to learn, and have a positive attitude, we want to hear from you!
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints with patience and professionalism.
- Accurately document customer interactions and account information in our CRM system.
- Provide accurate product and service information to assist customers in making informed decisions.
- Collaborate with the support team to troubleshoot complex issues.
- Identify opportunities to upsell products and services to existing clients.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection for remote work (if applicable).
- Passion for helping others and providing excellent customer service.
- Flexibility to work various shifts, including evenings and weekends.