Job Description
Welcome to Horizon Support Services, a leader in connecting people with meaningful opportunities. We are currently seeking dedicated individuals to join our dynamic team as Entry-Level Customer Service Representatives. If you are looking for hourly jobs in El Paso, TX that offer flexibility and growth without the need for prior experience, this is your chance to shine.
We pride ourselves on a supportive work environment where every team member is valued. Whether you are a student, a career changer, or looking for a local part-time role, we provide the training and tools you need to succeed.
Responsibilities
- Assist customers with inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints while maintaining a positive and empathetic attitude.
- Accurately enter and update customer information into our internal database systems.
- Collaborate with team members to ensure high-quality service delivery across all departments.
- Stay informed about company products and services to provide accurate information to clients.
- Identify opportunities to upsell or cross-sell products to meet individual and team sales goals.
Qualifications
- High school diploma or equivalent required; GED is a plus.
- Basic computer skills and proficiency with Microsoft Office Suite.
- Strong verbal communication skills with the ability to listen actively.
- Willingness to learn and adapt to new technologies and processes.
- Reliable transportation and ability to work a flexible schedule, including evenings and weekends.
- Must be authorized to work in the United States.