Job Description
Are you looking to start a rewarding career in customer support?
ConnectTech Support is currently seeking enthusiastic, entry-level professionals to join our growing team in Richmond, Virginia. We offer competitive hourly pay, flexible scheduling, and a comprehensive training program designed to launch your career in the tech industry.
As an Entry Level Customer Service Representative, you will be the first point of contact for our clients, ensuring their technical queries are resolved efficiently. No prior experience is required—we provide all the tools you need to succeed!
Why Join Us?
- Competitive hourly starting rate ($16.00 - $18.00).
- Full paid training and mentorship.
- Opportunity for advancement into senior support roles.
- Modern office environment with a collaborative team culture.
Responsibilities
- Handle Inquiries: Receive and resolve incoming customer service requests via phone, email, and live chat.
- Technical Assistance: Provide basic technical troubleshooting and guidance to clients using standard operating procedures.
- Record Keeping: Accurately log customer interactions, issues, and resolutions in our CRM database.
- Customer Satisfaction: Ensure every customer interaction results in a positive experience and a resolution to their problem.
- Team Collaboration: Communicate effectively with team leads and peers to escalate complex issues when necessary.
- Process Improvement: Identify common customer pain points and suggest improvements to the support team.
Qualifications
- Education: High school diploma or GED required.
- Experience: No prior customer service or technical experience necessary; we train from scratch.
- Skills: Strong verbal communication skills with a friendly and professional demeanor.
- Computer Literacy: Basic proficiency with Microsoft Office Suite and the ability to learn new software quickly.
- Availability: Ability to work flexible hours, including evenings and weekends as required.
- Attitude: A proactive problem-solver mindset with a desire to learn and grow.