Job Description
Join Our Growing Team!
Prime Support Solutions is currently seeking enthusiastic and motivated individuals to join our customer service team in Philadelphia. We offer a fantastic opportunity for those looking to start their career in a supportive, professional environment. No prior experience is necessary—we provide comprehensive paid training to get you up to speed.
As a Customer Service Representative, you will be the friendly face and voice of our brand, helping our clients resolve issues and achieve their goals. We value reliability, clear communication, and a positive attitude.
Why Choose Us?
- Paid Training: No experience needed; we teach you everything you need to know.
- Competitive Pay: Hourly wage starting at $16.00 with performance-based bonuses.
- Flexible Schedule: Various shifts available to fit your lifestyle.
- Benefits: Health, dental, and vision insurance available after 90 days.
Don't miss this chance to launch your career in customer service. Apply today!
Responsibilities
- Answer inbound customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints and issues with empathy and efficiency.
- Process customer orders, returns, and exchanges accurately.
- Update customer records and maintain a detailed log of interactions in the CRM system.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
- Identify opportunities to cross-sell products or services to existing clients.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Strong verbal communication skills with the ability to listen actively.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Reliable internet connection and a quiet workspace (if remote).
- Positive attitude and a genuine desire to help others.