Job Description
Are you looking for a rewarding career in the dynamic world of customer support? Apex Support Solutions is seeking enthusiastic individuals to join our growing team in New York. We offer a competitive hourly wage, comprehensive training, and a supportive work environment designed for growth. No prior experience is necessary—we provide all the tools you need to succeed.
As an Entry Level Customer Service Representative, you will be the face of our brand, ensuring our clients receive the best possible assistance. We pride ourselves on our high standards and are looking for candidates who are reliable, friendly, and eager to learn. This is an excellent opportunity to launch your professional career with a top-tier company.
Responsibilities
- Answer inbound customer inquiries via phone, email, and live chat with a focus on problem resolution and customer satisfaction.
- Process customer orders, returns, and exchanges accurately and efficiently using our CRM software.
- Build rapport with customers to ensure high retention rates and positive brand loyalty.
- Document customer interactions and feedback in our database for quality assurance.
- Collaborate with team leads to identify process improvements and share best practices.
- Assist in training new hires to maintain consistent service quality standards.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Ability to type at least 35 WPM and navigate multiple computer systems.
- Strong problem-solving abilities and a keen attention to detail.
- Must be available to work flexible shifts, including weekends and holidays.
- Reliable internet connection and a quiet workspace (remote/hybrid friendly).