Job Description
We are seeking enthusiastic and reliable individuals to join our team as Entry Level Customer Service Representatives.
This is an excellent opportunity for those looking to start their career in a dynamic environment. Based in Jacksonville, FL, with support available for roles in Virginia, we offer a competitive hourly wage and a clear path for advancement. No prior experience is necessary; we provide comprehensive paid training to help you succeed.
Why Join Us?
- Competitive hourly pay structure.
- Flexible scheduling options.
- Opportunity for remote work in Virginia.
- Employee discount programs.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction rates.
- Accurately document customer interactions and feedback in our CRM system.
- Collaborate with the support team to improve service processes and documentation.
- Assist with order processing, returns, and account updates.
Qualifications
- High school diploma or equivalent required.
- Basic computer proficiency (Windows, Microsoft Office Suite).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and meet performance metrics.
- Must be available to work flexible shifts, including weekends and holidays.