Job Description
Are you looking for a rewarding career that offers financial stability and professional growth? Horizon Support Solutions is seeking enthusiastic individuals to join our expanding team as Customer Service Representatives. We are committed to hiring talent from all backgrounds, offering no experience required positions with comprehensive on-the-job training.
We pride ourselves on delivering top-tier service to our clients, and we need dedicated individuals who are ready to make a difference. With our competitive hourly rates and guaranteed weekly paychecks, you can focus on your work without worrying about when you will get paid.
Why Join Us?
- Weekly Pay: Get paid every Friday directly to your bank account.
- No Experience Needed: We provide full training and mentorship.
- Flexible Schedules: Day, evening, and weekend shifts available.
- Modern Work Environment: Access to the latest CRM tools and support systems.
If you are a great communicator with a positive attitude, we want to hear from you. Take the next step in your career today.
Responsibilities
- Respond to inbound and outbound customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, account inquiries, and order processing.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Stay updated on product knowledge and service policies to provide accurate information.
Qualifications
- High school diploma or GED equivalent required.
- Strong interpersonal and verbal communication skills.
- Basic computer literacy and ability to navigate multiple software applications.
- Willingness to learn and adapt to new processes quickly.
- Ability to work in a fast-paced, target-driven environment.
- Reliable internet connection (if remote role) and quiet workspace.
- Valid US work authorization.