Job Description
We are seeking a driven and enthusiastic Entry Level Customer Service Representative to join our dynamic team in Nashville, Tennessee. In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and empathy. No prior experience is required—we provide comprehensive training to help you succeed.
Join a company that values growth, inclusivity, and work-life balance. If you are looking for a stable hourly job with clear advancement opportunities, this is the perfect place to start your career.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone and email.
- Provide accurate information regarding products, services, and account status.
- Document all interactions and resolutions in our CRM system efficiently.
- Identify and escalate complex issues to the senior support team.
- Collaborate with cross-functional teams to resolve customer issues promptly.
Qualifications
- High school diploma or GED equivalent.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable internet connection and a quiet workspace (remote/hybrid available).
- A positive attitude and willingness to learn new processes.