Job Description
Are you looking for a rewarding career in a fast-paced environment? Apex Support Services is seeking driven, enthusiastic individuals to join our team as Entry Level Customer Service Representatives in Houston, TX. We offer competitive hourly wages, comprehensive training, and clear pathways for advancement.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Health, dental, and vision insurance
- Flexible scheduling and paid time off
- Professional development and career growth opportunities
We value our team members and are committed to creating an inclusive workplace where everyone can thrive.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex customer issues with patience and accuracy, ensuring high satisfaction scores.
- Accurately document all customer interactions and account details in our CRM system.
- Collaborate with cross-functional teams to troubleshoot technical problems and escalate issues when necessary.
- Provide product and service information to help customers make informed decisions.
- Maintain a positive and professional demeanor in all communications.
Qualifications
- High school diploma or GED equivalent (recent graduates welcome).
- Strong verbal and written communication skills.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work independently and as part of a team in a fast-paced setting.
- Proven problem-solving skills and a customer-first mindset.
- Must be legally authorized to work in the United States.
- Reliable transportation to and from the Houston office.