Job Description
We are seeking a motivated and energetic Entry Level Customer Service Representative to join our growing team in the heart of New York City. In this role, you will be the first point of contact for our valued clients, ensuring they receive the exceptional service they deserve. We offer competitive hourly wages, comprehensive paid training, and a clear pathway for career advancement within our organization. If you are a great communicator looking to start your professional journey, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- No Experience Required: Full training provided for the right candidates.
- Flexible Scheduling: Shifts available to accommodate your lifestyle.
- Growth Opportunities: A clear internal promotion structure for dedicated employees.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently, ensuring high customer satisfaction scores.
- Assist customers with product information, account inquiries, and order processing.
- Document all customer interactions and transactions accurately in our CRM system.
- Identify opportunities to upsell products or services and communicate them to the sales team.
- Maintain a positive and professional demeanor at all times while representing our brand values.
Qualifications
- High school diploma or equivalent required; some college coursework is a plus.
- Strong verbal communication skills with a friendly and approachable tone.
- Basic computer proficiency and typing skills (35+ WPM).
- Ability to multitask and manage time effectively in a fast-paced environment.
- A valid work authorization in the United States.
- Reliable internet connection and a quiet workspace if working remotely.