Job Description
Are you a motivated individual looking to launch a successful career in client relations? Apex Support Solutions is seeking a dedicated Entry Level Customer Service Representative to join our dynamic team in the heart of New York City. In this pivotal role, you will be the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently while representing our brand with the highest level of professionalism.
We pride ourselves on fostering a collaborative and growth-oriented environment. As an entry-level employee, you will receive comprehensive training and mentorship to help you excel. If you possess a positive attitude, strong communication skills, and a desire to learn, we want to meet you.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve complex customer complaints and issues efficiently, aiming for a 100% satisfaction rate.
- Document all customer interactions, account updates, and transaction details accurately in our CRM system.
- Collaborate with the sales and technical support teams to ensure seamless service delivery and accurate information transfer.
- Identify opportunities to upsell products and services while adhering to company guidelines.
- Stay updated on product knowledge and company policies to provide accurate assistance.
Qualifications
- High School Diploma or equivalent required; Associate’s degree is a plus.
- Previous experience in customer service, sales, or a related field is a plus but not mandatory (we provide training).
- Strong verbal and written communication skills with a focus on clarity and tone.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Reliable internet connection and a dedicated workspace if working remotely.