Job Description
We are seeking a motivated and enthusiastic Entry Level Customer Service Representative to join our dynamic team in Philadelphia, PA. This is an excellent opportunity for recent graduates or individuals looking to start a stable career in a supportive environment. You will be the face of our brand, ensuring our clients receive top-notch service while developing your professional skills in a fast-paced setting.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Resolve customer issues efficiently while maintaining a positive and professional brand image.
- Accurately document all customer interactions and feedback in our CRM systems.
- Assist in the onboarding and training of new team members to foster a collaborative culture.
- Collaborate with cross-functional teams to improve service protocols and operational efficiency.
- Meet daily and weekly performance metrics and Key Performance Indicators (KPIs).
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High school diploma or equivalent required; Bachelor's degree is a plus.
- Previous customer service, retail, or hospitality experience is preferred but not mandatory.
- Strong verbal and written communication skills with a friendly demeanor.
- Ability to work flexible shifts, including weekends and holidays as needed.
- Proficiency with basic computer applications and CRM software.
- Proactive problem-solver with the ability to multitask in a busy environment.
- Must be authorized to work in the United States.