Job Description
Are you ready to kickstart your career in a dynamic environment? Apex Support Solutions is currently seeking a motivated Entry Level Customer Service Associate to join our team in Los Angeles. We are committed to providing exceptional service and offer a competitive hourly rate with weekly pay.
As a growing company, we value hard work, reliability, and a positive attitude. Whether you are an experienced professional looking for a new challenge or a student seeking flexible hours, we provide the training and support you need to succeed.
Why Choose Us?
- Competitive hourly pay ($18 - $22/hr)
- Weekly paychecks for your financial peace of mind
- Comprehensive paid training program
- Opportunities for rapid career advancement
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Resolve customer complaints and issues efficiently to ensure high customer satisfaction scores.
- Process orders, returns, and exchanges accurately and in a timely fashion.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Collaborate with the sales and support team to meet daily and weekly performance goals.
- Stay updated on company policies, products, and services to provide accurate information.
- Identify and escalate complex issues to the senior management team when necessary.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is preferred but not mandatory; we provide on-the-job training.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed (35+ wpm).
- Ability to work in a fast-paced, team-oriented environment.
- Strong problem-solving skills and a customer-first mindset.
- Must be reliable, punctual, and willing to work a flexible schedule including weekends.