Job Description
Join FlexPay Solutions and take control of your schedule with our industry-leading flexible pay options! We're seeking motivated Customer Specialists in Los Angeles who thrive in dynamic environments and value financial freedom. As a key member of our team, you'll enjoy the unique benefit of choosing between daily or weekly pay schedules while delivering exceptional service to our diverse client base. With no mandatory weekends and shift options starting at 6 AM or ending at 10 PM, design a work-life balance that fits your lifestyle. Our modern downtown facility offers collaborative spaces, wellness rooms, and career advancement pathways. Whether you're a student, parent, or side-hustler, this role empowers you to earn on your terms.
Responsibilities
- Deliver outstanding customer support via phone, chat, and in-person interactions
- Process transactions with 100% accuracy using our proprietary payment system
- Resolve client inquiries within 15-minute average response time
- Maintain detailed documentation in our CRM system
- Collaborate with cross-functional teams to optimize service delivery
- Adhere to all compliance protocols for financial transactions
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or retail experience
- Proficiency with digital payment platforms and POS systems
- Exceptional communication skills in English (bilingual Spanish a plus)
- Ability to stand for 6-hour shifts with flexible schedule availability
- Basic math skills with cash handling experience
- Strong problem-solving abilities with attention to detail
- Reliable transportation to downtown LA facility